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Webpage is not loading

When a page is not loading it is usually due to the browser's cache not matching the data on our servers. Doing a hard refresh is a way of clearing the browser’s cache for a specific page, to force it to load the most recent version of a page. 

A hard refresh will usually fix, though occasionally completely clearing the cache is necessary. If neither solution works for you please contact info@ottofrei.com to let us know what happening.

How to do hard refresh on various browsers?

Chrome:

Quick hard refresh can be done by using the following short cut keys

Windows/Linux:

  1. Hold down Ctrl and click the Reload button.
  2. Or, Hold down Ctrl and press F5.
  3. just open the Chrome Dev Tools by pressing F12. Once the chrome dev tools are open, just right click on the refresh button and a menu will drop down. This menu gives you the option of doing a hard refresh, or even clearing the cache and do a hard refresh automatically.
Hardrefresh-chrome

Mac:

  1. Hold ⇧ Shift and click the Reload button.
  2. Or, hold down ⌘ Cmd and ⇧ Shift key and then press R.

Mozilla Firefox and Related Browsers:

Windows/Linux:

  1. Hold the Ctrl key and press the F5 key.
  2. Or, hold down Ctrl and ⇧ Shift and then press R.

Mac:

  1. Hold down the ⇧ Shift and click the Reload button.
  2. Or, hold down ⌘ Cmd and ⇧ Shift and then press R.

Internet Explorer:

  1. Hold the Ctrl key and press the F5 key.
  2. Or, hold the Ctrl key and click the Refresh button.