When you place an order online or over the phone your credit card will be pre-authorized for the total amount (also know as a payment hold).  A pre-authorization means we received approval from you to charge up to that amount on your card. This usually shows up has a "Pending Transaction" on your card issuers website. Otto Frei will not capture (charge) your card until we ship your order.*

OttoFrei.com offers multiple ways to pay for your order online: Credit Cards: Visa, Mastercard, American Express, and Discover are all accepted PayPal Pay By Phone Pay by Phone is only availble for orders that are being shipped to you. Your order will be placed on hold until you contact us via phone at (800) 772-3456 during business hours: 8:30 am - 5:00 pm Pacific.  Phone Payment Options:

OttoFrei.com accepts payments via PayPal at checkout. When you reach the payment page select PayPal and when you press continue you will be taken to PayPal to submit your information.  Known Bug:  When you finish on PayPal.com and return to the payment page on OttoFrei.com your payment option might revert back to Credit Card. Don't worry, your progress was not lost! Please reselect PayPal from the menu and then press continue.

Gift Certificates are applied on the the payment page of checkout:

When you place an order on OttoFrei.com with a credit card your order will show a status of pending approval.  Due to the high nature of fraud in our industry, we manually review all first-time customers. This process takes place during business hours and usually requires at least an hour for first time domestic orders and up to 24 hours for first-time international customers.  Orders can also be Pending Approval for the following reasons:

You can check the value of your gift certificate by visting the Check Gift Certificate Value Page.

If you see the following error: The code you're trying to use is not eligable to be used with another promotion.  Please remove the promotion you currently have applied and retry the code which produced the error.  Depending on the items in your cart it may make sense to use multiple combinable promotions or a singular order discount. 

After you place an order you can cancel or modify your order while the status is: Pending Approval Pending Fulfillment Please contact us immeditely via phone to make changes to your order. (800) 772-3456 select option 2 .  Orders can't be cancelled if: The order has been shipped you will need to return the item, which will be subject to the terms & conditions of our return policy.