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One or more of the items in my order is backordered/out of stock

When you order contains an out of stock item / back ordered item and you are in the United States we will first check if we have an item which would make a good substitute for the one you ordered originally that is of equal or lesser value. 

If you do not want to substitue the item we can either do partial shipment or remove the back order items. 

Partial Shipment

If the item you ordered that is on backorder cost more then $10 and will be back in stock within 30 days we will ship out the items which are in stock immedietlly and ship out your back ordered when the item arrives. 

Please note: If you paid with a credit/debit card we will charge (capture) the funds for your entire order before it ships. If you decide to cancel your back order before it ships we will refund your card for the item cost.

Remove the back order items

If the item you ordered that is on backorder cost less then $10 or will not be back in stock within 30 days we will remove the item from you order & send you an updated order confirmation with the new (lower) order total. 

If the item is available for back in stock notification you can visit the item page on ottofrei.com and sign up to be notified when its back in stock. 

Please note: If you paid with a credit/debit card the pre-authorization on your card will stay the same. When your order ships we will only capture (charge) your card for the new order total amount. 

Substituted Item:

If you choose to substitute the item a new order confirmation will be sent to you with your updated total.

If the substituted item cost less then your original item and you paid with a credit/debit card the pre-authorization on your card will stay the same. When your order ships we will only capture (charge) your card for the new order total amount.  

International

Otto Frei will not do a partial shipment for an international order. We will contact you via email to discuss your options.