Taxes & Resale

If you provide us with your tax excemption documents within 30 days from the date of your order we can refund you the sales tax. For instructions on how to submit your tax exemption documents please read How do I submit my tax exemption documents?

COVID-19:  Due to COVID-19 Otto Frei's staffing is limited and approval times for new customers tax exemption documents have gone up. Please use the instructions below to ensure a speedy approval process.  Otto Frei has partnered with Avalara to manage the complex rules of tax exemption for each state that requires us to collect tax on your behalf.   To ensure a speedy approval process please make sure to have the following information:

If you have an order ready to be submitted please place the order and leave a comment that you need assitance with your tax certificate. If you're order is urgent please let us know and we can ship it out ASAP and then refund you your taxes once your application has been completed.  If none of the items in your order are qualify for resale status we will ship your order ASAP and be in touch to complete your tax exemption application.

If you were a customer of OttoFrei.com prior to July 2019 and registered as a Level 1+ with a resale certificate an email was sent to you requiring you to update your information with a valid document.  The email you received contains a link for you to submit your information via our CertExpress portal powered by Avalara: The blurred part of the image above contains a unique request code. To submit your resale certificate click on the link that contains the code, or visit the CertExpress website an manually type in the request code.

While a sellers permit number is required to have a valid resale certificate, it is not the correct legal document to receive tax exemption.   To receive tax exempt status on resale items Otto Frei is required to have a valid Resale Certificate for your business on file. If you only submit a sellers permit online your application will be denied. You can submit a resale certificate in the following ways.

COVID-19: Due to COVID-19 tax exemption applications have taken longer than normal to process.  Please check your tax exemption status online by logging into OttoFrei.com and navigating to My Account > Tax Exemption. If you're application is still pending please check your email for any communication for OttoFrei.com to ensure we have everything to approve your application.  If your application has been approved: With a valid tax exemptrion certificate you will be tax exempt on resale items.

Once you have submitted your certificate you will see a confirmation screen showing a status of pending and you will receive an email confirming your data has been submitted. Once your information has been submitted it can take up to 24 hours to approve Monday - Friday.   If you're in checkout, you can complete your order and let us know in the comment box that you have submitted your tax exemption certificate.

As of December 2020 Otto Frei collects sales tax in the following states:  Arizona Arkansas California Colorado Connecticut Georgia Hawaii Illinois Indiana Iowa Kansas Kentucky Maryland Massachusetts Michigan Minnesota Nebraska Nevada New Jersey New Mexico New York North Carolina North Dakota Ohio Oklahoma Pennsylvania Rhode Island South Carolina South Dakota Tennessee Texas Utah Vermont Virginia Washington West Virginia Wisconsin Wyoming

As of January 2019 Otto Frei has been required to collect state sales tax in most of the United States due to the Supreme Court ruling on South Dakota vs. Wayfair. If we are required to collect sales tax in your state, sales tax is collected based on your state sales tax collection rules. We use Avalara, a leading sales tax software company, to help manage this mandated requirement.

In order for a customer to be tax exempt on resale purchases at Otto Frei we must have a valid certificate on file. Depending on the state you do business in the documents required for us to have on file with differ.  If you have a resale or tax execemption certificate please contact navidh@ottofrei.com. She will happily get you setup and answer any of your questions. 

OFrei.com does not have the ability to remove tax based off the tax excemption information you have submitted to OttoFrei.com / Otto Frei.  Any purchases made at OFrei.com will be taxed at the time of sale. However before your order ships tax will be calculated based off your excemption certificate on file.