After you place an order you can cancel or modify your order while the status is:
<ul>
<li>Pending Approval</li>
<li>Pending Fulfillment</li>
</ul>
Please contact us immeditely via phone to make changes to your order. (800) 772-3456 select option 2 .&nbsp;
Orders can't be cancelled if:
<ul>
<li>The order has been shipped you will need to return the item, which will be subject to the <a href="https://ottofrei.kb.help/returns-exchanges/returns-exchanges-policy/" target="_blank">terms &amp; conditions of our return policy</a>.</li>
<li><a href="https://ottofrei.kb.help/orders/special-custom-orders/" target="_blank">Your Order is for Custom or Special Order Items</a></li>
</ul>
If you decide to cancel or modify your order before it ships and paid with a card (credit/debit) the pending transaction will fall off of in 3 business days. Most major credit cards have the pending transaction fall of within 3-5 business days while debit cards and cards issued outside of the USA take 5-7 business days.&nbsp;&nbsp;

After you place an order you can cancel or modify your order while the status is:
Pending Approval
Pending Fulfillment
Please contact us immeditely via phone  to make changes to your order.  (800) 772-3456 select option 2 . 
Orders can't be cancelled if:
The order has been shipped you will need to return the item, which will be subject to the terms & conditions of our return policy.
Your Order is for Custom or Special Order Items
If you decide to cancel or modify your order before it ships and paid with a card (credit/debit) the pending transaction will fall off of in 3 business days. Most major credit cards have the pending transaction fall of within 3-5 business days while debit cards and  cards issued outside of the USA take 5-7 business days.  

Can I modify my order once it has been placed?

Credit & Debit Card Payments

What payment options are available?

PayPal