Otto Frei is still shipping orders and we are striving to keep our operations as normal as possible but many things have changed. Our supply chain has been disrupted. About half of our vendors are closed and not shipping while others are running short handed like us. That means some items are sold out with uncertain resupply. Shipments by USPS, UPS, DHL and FedEx can take a little longer than usual and carriers service guarantees have been suspended. We are all doing the best we can and we appreciate your patience and understanding when we can’t ship your order complete and it takes a day or two longer to get to you.
- No will call pick up in store service
- Order processing delayed 1 to 3 business days
- No back orders
- No special orders
Otto Frei is still accepting returns but with extended processing times during the COVID-19 crisis. We have also extended our return window. For purchases made since March 1, 2020, you will now have 45 days to request a RMA number. Due to our limited staff on site and to reduce staff exposure, please allow up to 14 days for your return to be inspected and approved and then an additional 7 days for the refund to be processed. We apologize for any inconvenience this may cause. Please stay well and thank you for your business, and your understanding.