<p>You can request a Return Merchandise Authorization (RMA) online within 30 days of your purchase at <a href="https://www.ottofrei.com" target="_blank">https://www.ottofrei.com</a>.&nbsp;</p>
<ol>
<li>Log in &gt; My Account &gt; Purchase History</li>
<li>Click "Request a Return"</li>
</ol>
<p>If you do not see "Request a Return" you're outside of the 30 day return window. <a href="https://ottofrei.kb.help/faq/how-can-i-contact-ottofreicom/" target="_blank">Please contact us directly to inquire about a return/exchange.</a></p>


You can request a Return Merchandise Authorization (RMA) online within 30 days of your purchase at https://www.ottofrei.com. 
Log in > My Account > Purchase History
Click "Request a Return"
If you do not see "Request a Return" you're outside of the 30 day return window. Please contact us directly to inquire about a return/exchange.

How do I return an item? 

Returns & Exchanges Policy

I'm Outside Of The United States, Can I Return My Item?