- How can I contact OttoFrei.com?
- How can I place an order?
- COVID-19 Update
- Where is Otto Frei located?
- My Package is Lost or Stolen
- What does the delivery option Multiple Services mean?
- How do I find out my shipping cost?
- I have a shipping account with UPS/FedEx can I use it?
- Duties & Fees
- ORM-D No Air Shipping
- Webpage is not loading
- Sign Up For Back in Stock Notifications
- What Browsers Are Support by OttoFrei.com
- How can I check my gift certificate balance?
Taxes & Resale
- I submitted my tax exemption certificate, why am I still seeing tax?
- I received an email from firstname.lastname@example.org to submit my resale information.
- Are Tools Always Taxable?
- How do I submit my tax exemption documents?
- I have my order ready to go, but my certificate hasn't been approved.
- My Certificate Status is Pending
Returns & Exchanges
- Returns & Exchanges Policy
- I'm Outside Of The United States, Can I Return My Item?
- When Will I Get My Refund?
- What is the Restocking Fee?
- Return Shipping Cost?
- How do I return an item?
OrdersView all articles
Checkout & Payments
- Credit & Debit Card Payments
- What payment options are available?
- How do I apply a gift certificate to my order?
- What does the status "Pending Approval" mean?
- How Can I check the value of my gift certificate?
- How do I add a Gift Certificate to My Account?
- How do I update my email?
- How do I manage my wishlist?
- How do I update my password?
- How Do I Pay My Balance Online?
- I forgot my password